Compassion and Inclusivity

"We know what’s required to meet the challenges facing the NHS – high levels of innovation within and between organisations. Now the key is for leaders in every organisation to make it happen by recognising that innovation takes courage, persistence and confidence.

The prize is a significant one – high-quality, continually improving and compassionate care that ensures the health and wellbeing of communities and an increasingly caring society."

Michael West, The King's Fund and author of Compassionate Leadership

Professor Michael West

Four key elements of Compassionate Leadership

Michael West explains why psychological safety, a “shared belief held by members of a team that the team is safe for interpersonal risk-taking”, is important for team leadership.

Leaders create psychological safety in organisation through compassionate leadership. Compassion is attentiveness to the suffering of ourselves and others, with the wisdom and steps taken to relieve it.Michael’s detailed model of compassionate leadership highlights the four key elements of required:

Attending: being present and listening.
Understanding: requiring connection, dialogue and judgement.
Empathising: feeling the difficulties or distress of the other or others and
Helping: taking wise action to address the pain, distress or suffering of the other.

Source: Health Manager

Upcoming events

"An opportunity to pause, reflect and consider together our Compassionate Leadership footprint"

See below flyer for our bespoke Compassionate Leadership Footprint programme by Affina Organisation Development, which started in January 2022! The flyer includes all information needed for expressing interest and FAQs.

Supporting NHS colleagues to handle difficult situations with compassion

An opportunity for colleagues across the North West to take part in a national pilot training programme

"Supporting NHS colleagues to handle difficult situations with compassion” is a newly-developed training course that has been commissioned in response to a high number of requests from our NHS people who have shared that they are seeking support in how to handle difficult situations, particularly when patients present in a challenging or distressed manner.

The training is designed to upskill colleagues with appropriate techniques and skills that will support them in handling difficult situations with compassion, whilst highlighting the importance of looking after your own health and wellbeing at this critical time.

To find out more, please view the appropriate flyer below:

Compassion and Inclusivity

"We know what’s required to meet the challenges facing the NHS – high levels of innovation within and between organisations. Now the key is for leaders in every organisation to make it happen by recognising that innovation takes courage, persistence and confidence.

The prize is a significant one – high-quality, continually improving and compassionate care that ensures the health and wellbeing of communities and an increasingly caring society."

Four key elements of Compassionate Leadership

Upcoming events

Supporting NHS colleagues to handle difficult situations with compassion

Leading with Kindness and Compassion by The King's Fund

Previous events

Teamworking, psychological safety and compassionate leadership

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Case story

Recommended reading

Further reading