Accessibility statement for South Yorkshire Integrated Care System

This accessibility statement applies to South Yorkshire Integrated Care System. 

This website is run by NHS South Yorkshire Integrated Care Board (ICB). Our aim is to provide accessible information and ensure equal access to our information so that as many people as possible are able to use this website.

This website has the accessibility tool Recite Me and features a range of accessibility features to allows you to customise the way you interact with this site.

Features include:

  • Screen reader - reading aloud website text, which can be customised to suit
  • Reading support:
    • Ruler to read line by line,
    • Reading mask to eliminate distraction,
    • Magnifier to zoom in to sections of text
    • Fully integrated dictionary and thesaurus
    • Margins to reposition text in text-only
  • Translation - easily translates content into over 100 languages, including 35 text to speech voices.
  • Text Styling: ability to customise the websites colour scheme as well as the texts font style, size, colour and spacing.

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

•    PDF documents are not fully accessible to screen reader software
•    there’s a limit to how far you can magnify the map on our ‘contact us’ page

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible. 

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here. 

South Yorkshire Integrated Care System is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status:
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible and exempt for the following reasons:

Non-accessible content:

  • Web standards and technologies
    This website has been built to comply with W3C standards for HTML and CSS - these web technologies are relied upon throughout the site. The site displays correctly in all popular web browsers and should be able to adapt fluidly when used with older browsers. This website uses JavaScript but this technology is not relied upon. The website works perfectly well without it. Where JavaScript has been used, it meets the same high levels of accessibility as the rest of the site.
  • Access Keys
    Our website does not offer any access keys to avoid any interference with Screen reader technologies. Screen readers already include keyboards shortcuts and disabled users can find keyboard shortcuts an additional and unnecessary burden.​​​​​​​
  • Images / Videos 
    Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all current images and when we publish new content we’ll make sure our use of images meets accessibility standards.​​​​​​​​​​​​​​

Features exempt from accessibility regulations

  • pre-recorded audio and video published before 23 September 2020
  • live audio and video
  • heritage collections e.g. scanned manuscripts
  • PDFs or other documents published before 23 September 2018 (unless users need them to use a service)
  • maps
  • third party content
  • content on intranets or extranets published before 23 September 2019 
  • archived websites if they’re not needed for services.

​​​​​​​Source: Understanding accessibility requirements for public sector bodies - GOV.UK

  • PDFs and other documents
    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working through fixing these or replacing them with accessible HTML pages.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However if there is a specific document that you would like to request in HTML format we will do our best to oblige where possible and practicable.

We will complete an annual accessibility audit across our website to ensure we remain complaint with the Web Content Accessibility Guidelines version 2.1 AA standard. (Excluding the non-compliances and exemptions listed in the above sections).

As part of our involvement work with our citizens we work with our local communities to ensure we provide documents in suitable alternative formats and translations. We are aware that many of our communities do not read their community language so the role of the website in spoken translations and the use of easy read materials are crucial for ensuring we fulfil our ambitions and requirements around accessibility for all of our communities.

Preparation of this accessibility statement

This statement was prepared on Friday 28 July 2023 when it was first published. It was last reviewed on Friday 28 July 2023.

This website was last tested on 19 July 2023. The test involved 
manually selecting pages which encompassed all of the unique functionality across the site and was carried out by Frank Design Ltd.

You can read the full accessibility review report here. 

If you have any further accessibility questions please email