EDS domain 1

We have rated this domain overall as developing.

Outcome 1A: Patients (service users) have required levels of access to the service

Evidence: Developing

Integrated performance report to ICB Board – Quality and Patient Experience
Provider patient surveys – GP Survey, CQC Survey (children & young people, mental health, inpatients and urgent care), cancer, patient recorded outcome measures, friends and family test Insight Report.
Consultation and involvement reports (service specific)

Outcome 1B: Individual patients (service users) health needs are met

Evidence: Developing

Complaints and patient experience reports
Care plans
Social Prescribing primary care contracts in places
Integrated Performance Report to board
Monitoring acknowledges protected characteristics
Care opinion used in some areas
ICP ‘What matters to you’ engagement report raw data - disaggregated by protected characteristics

Outcome 1C: When patients (service users) use the service, they are free from harm

Evidence: Developing

The Rotherham Hospital Foundation Trust) CQC action plan has targeted this area directly to demonstrate improvements.
Quality in Care Homes contracts
Quality Assurance for community services.
Quality Assurance thought the Quality, Performance, Patient Involvement and Experience Committee.
Contracting and Quality Reviews
Complaints, compliments, near miss, care opinion data

Outcome 1D: Patients (service users) report positive experiences of the service

Evidence: Developing

Friends and Family Tests for Trusts
Healthwatch & Care Opinion feedback
TRFT Board report – Example goes to PEG at TRFT and FFT Steering group and Healthwatch includes in patient experience report.
Healthwatch reports
FFT stood up for all hospital trusts but ceased during covid
Quality Report ICB – Dashboard report reference instead of individual partner ones.
Barnsley Health inclusion forums insights

There are four possible ratings:

These are applied to each outcome and then reviewed for the domain overall.